Refund policy

Last Updated: July 2026

At Kunsha, customer satisfaction is our priority. Every product is carefully inspected before dispatch. However, if you receive a defective or incorrect item, we're here to help.

Eligibility for Return

Returns are accepted only under the following conditions:

  • You received a defective or damaged product.
  • You received an incorrect product.

We do not accept returns for:

  • Change of mind.
  • Color or design preference.
  • Minor variations due to photography or lighting.
  • Incorrect size selected by the customer.
  • Products that have been used, damaged, or altered after delivery.

Return Request Timeline

Customers must raise a return request within 2 days of receiving the order.

Requests submitted after this period may not be accepted.

Mandatory Unboxing Video

To process any return request, an uninterrupted unboxing video is mandatory.

The video must:

  • Start before opening the package.
  • Clearly show the sealed package.
  • Show the shipping label.
  • Capture the complete unboxing process without cuts or edits.
  • Clearly display the defect or incorrect product.

Without a valid unboxing video, return requests may be rejected.

Return Approval

Once your request is received, our quality team will review the submitted evidence.

If approved:

  • Return pickup instructions will be shared (where service is available), or
  • You may be asked to ship the product to our return address.

Refund Policy

After the returned product is received and successfully inspected, the refund will be initiated.

Refunds are processed within 7–8 business days after approval.

The refund will be credited to the original payment method used during purchase.

Non-Refundable Cases

Refunds will not be provided if:

  • No valid unboxing video is submitted.
  • The return request is made after 2 days of delivery.
  • The product has been used or damaged by the customer.
  • The item returned does not match the original order.
  • The product is returned without its original packaging or accessories.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation is not possible.

Need Assistance?

If you have any questions regarding returns or refunds, please contact us:

Customer Support: CS@Kunsha.in

We aim to respond to all customer queries within 24–48 business hours.

This policy is designed specifically for Kunsha and reflects your business rules:

  • ✅ Return only for defective or incorrect products.
  • ✅ Return request within 2 days.
  • ✅ Mandatory unboxing video.
  • ✅ Refund within 7–8 business days after inspection.
  • ✅ Customer support via CS@Kunsha.in